This document sets out the shipping policy that applies to all customers who make a successful purchase at www.dmmstlouis.com. If you have any questions or concerns, please contact our customer service team by phone at 314-668-2123 or by email at help_dynasty@yahoo.com.
Shipping Options & Delivery Costs
We offer the following shipping options.
1. USPS
2. UPS
3. FedEx
You will be asked to select a shipping method at checkout.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day. All orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. Our apologies, but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website, as these fees can sometimes be significant, and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
Please read our return & refund policy for detailed information.
DMM St Louis LLC
2200 N. Highway 67, P.O. Box 967
Florissant, Mo. 63032-9998
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: Help_Dynasty@yahoo.com
